Suede AI Churn Prevention Skills A failed card is not a cancellation. Stop treating it like one.
Involuntary churn first, because it is the checkable half: dunning for failed payments so a subscriber who never meant to leave gets a real chance to stay. Then the voluntary side: a cancel flow that offers a pause and an evidence-based save offer instead of a guilt trip, proactive signals before the cancel click, and a win-back sequence for the ones who left anyway. The emails themselves ship from suede-emails.
View skill folder Install options
When to reach for it
The user is losing subscribers, designing a cancellation flow, or recovering revenue lost to failed payments.
What's inside
- Before Starting
- How This Skill Works
- Cancel Flow Design
- Churn Prediction & Proactive Retention
- Involuntary Churn: Payment Recovery
- Metrics & Measurement
- Common Mistakes
- Tool Integrations
- Related Skills
Example prompt
Use $suede-churn-prevention on [target]. The user is losing subscribers, designing a cancellation flow, or recovering revenue lost to failed payments. Work through cancel flows, save offers, pause options, dunning for failed payments, and win-back sequences, ground every recommendation in evidence the user can check, and return the decisions, the reasoning, and what to measure next.Reference material
Loaded on demand, not up front:
License
This Suede AI skill includes MIT-licensed source material. The copyright and license notice is in NOTICE.md.
Related skills
- Suede AI Lifecycle Email Skills: Lifecycle email flows for welcome, onboarding, nurture, re-engagement, post-purchase and win-back, with entry criteria, cadence and a measurement plan.
- Suede AI Pricing Skills: SaaS pricing built in order: packaging, then the value metric, then the price point, plus freemium or trial calls, tier breaks and how to raise prices.
- Suede AI Paywall Skills: Paywall design that fires the upgrade prompt after users feel the value: paywall screens, feature gates, trial-expiry states and usage-limit prompts.
- Suede AI Analytics Skills: Analytics tracking plan that defines your events and conversions, enforces UTM discipline, and audits live tags so the dashboard counts real behavior.
- Suede AI A/B Testing Skills: A/B testing that fixes sample size, duration and the decision rule before launch, so no one calls a winner on day two. Includes an experiment backlog.
Install this skill
It ships inside the Suede AI Skills pack, so one install brings the whole pack and this skill with it. Claude Code takes two commands the first time and one after that; Codex installs the same pack natively.
$ /plugin marketplace add JasonColapietro/suede-creator-skills $ /plugin install suede-skills@suede
$ codex plugin add suede-skills@suede-codex
Cursor, Copilot, and Windsurf install through the skills CLI. Every path is on the install page, and every folder is readable first on ★ Star Suede AI Skills on GitHub.