A failed card is not a cancellation. Stop treating it like one.
Involuntary churn first, because it is the checkable half: dunning for failed payments so a subscriber who never meant to leave gets a real chance to stay. Then the voluntary side: a cancel flow that offers a pause and an evidence-based save offer instead of a guilt trip, proactive signals before the cancel click, and a win-back sequence for the ones who left anyway. The emails themselves ship from suede-emails.
View skill folder Install options
When to reach for it
The user is losing subscribers, designing a cancellation flow, or recovering revenue lost to failed payments.
What's inside
- Before Starting
- How This Skill Works
- Cancel Flow Design
- Churn Prediction & Proactive Retention
- Involuntary Churn: Payment Recovery
- Metrics & Measurement
- Common Mistakes
- Tool Integrations
- Related Skills
Example prompt
Use $suede-churn-prevention on [target]. The user is losing subscribers, designing a cancellation flow, or recovering revenue lost to failed payments. Work through cancel flows, save offers, pause options, dunning for failed payments, and win-back sequences, ground every recommendation in evidence the user can check, and return the decisions, the reasoning, and what to measure next.Reference material
Loaded on demand, not up front:
Credit
This Suede skill includes licensed source material. Attribution and licence terms remain in NOTICE.md.
Install this skill
It ships inside the Suede Creator Skills pack, so one install brings the whole pack and this skill with it. Claude Code takes two commands the first time and one after that; Codex installs the same pack natively.
$ /plugin marketplace add JasonColapietro/suede-creator-skills $ /plugin install suede-skills@suede
$ codex plugin add suede-skills@suede-codex
Cursor, Copilot, and Windsurf install through the skills CLI. Every path is on the install page, and every folder is readable first on GitHub.